Return Policy

1. Defective Products: We accept returns only for items that are defective or damaged upon receipt. If you believe the product you received is defective, please contact our customer service team within 5 days of receiving your order to initiate the return process.

2. Notification: To initiate a return for a defective product, please contact us via email at crytalmccolehelp.com. Please provide your order number, a description of the defect, and any relevant photographs to assist us in assessing the issue.

3. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

4. Return Shipping: We will provide a prepaid shipping label for the return of defective products. Please use the provided label to ensure the safe return of the item.

5. Refund or Replacement: Upon receiving the returned item, we will inspect it to verify the defect. If the product is deemed defective, you will be offered the choice of a replacement item (if available) or a refund to the original payment method.

6. Refund Processing: Refunds will be processed within 10 business days of receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

7. Exclusions: Our return policy only applies to defective or damaged products. We do not accept returns for items that have been used, washed, or altered in any way.

8. Customer Satisfaction: Your satisfaction is our top priority, and we are committed to resolving any issues with your order promptly and effectively. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.

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Thank you for shopping with us. We appreciate your understanding and cooperation regarding our return policy for defective products.